Mercedes 'very sorry' after China consumer gripe goes viral

German auto giant Mercedes-Benz apologised Tuesday over the ordeal of a Chinese car buyer who alleged mistreatment by an authorised dealership in a viral video that triggered consumer outrage. The woman, whose name has not been revealed, has said she purchased a new Mercedes from an authorised dealer in the northern city of Xi'an only to discover afterwards that it was leaking oil on the showroom floor. "We're very sorry for whatever happened," said Hubertus Troskas, a board member and head of China operations for Daimler, Mercedes' parent group.

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